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Return to shopReturns + Exchanges
1. Eligibility for Returns
Items must be returned within [7 days] of delivery.
The product must be item defected as received.
Proof of purchase (order confirmation or invoice) is required.
Custom or personalized frames (with names, dates, or custom prints) are non-returnable and non-refundable unless they arrive damaged or defective.
2. Exchanges
No exchange is allowed unless the item is received damaged. Proof of damage is required.
Exchanges are subject to product availability.
A video of the package being opened must be provided to process the request.
3. Damaged or Defective Items
We take utmost care in packaging and shipping. However, if your frame arrives damaged or defective:
Contact us within 48 hours of delivery.
Share clear photos of the product and packaging.
We will offer a replacement or a full refund at no extra cost.
4. Return Process
Email us at kraftiqueframeo@gmail.com with your order number and reason for return.
Once approved, you will receive return instructions.
Pack the item securely in its original packaging and ship it back to us.
After inspection, your refund/exchange will be processed within [7 Woking days].
5. Shipping Costs
Customer-initiated returns: The buyer is responsible for return shipping costs.
Damaged/defective items: Kraftique will cover the return shipping costs.
6. Refunds
Refunds will be credited to your original method of payment.
Please allow [5–7 business days] for the refund to reflect in your account, depending on your bank or card provider.
7. Contact Us
For any return or exchange inquiries, please reach out to:
Kraftique – Customer Care
📧 Email: [kraftiqueframeo@gmail.com]
📞 Phone: [+91 70147 03126]
📍 Address: [KRAFTIQUE Pragya Residency C-12 5th Floor Bal marg, Tilak park Tilak Nagar 302004]